Frequently Asked Questions

First, Select a Language

When I search for a product brochure, I get a lot of search results. How can I narrow the results?

When entering your search criteria, please enter the product model name (e.g. 505-66) or keyword (e.g. backhoe) or multiple keywords (e.g. 215T compact track loader).

What happens if the brochure I’m searching for is not available?

If you entered in a search term and it returned zero results, try entering a different-but-related search term. If you still cannot find the brochure you are looking for, see the Contact Us page to get in touch with the Dealer Marketing team at JCB North America.

My JCB dealership is eligible for print credits from JCB North America. Where can I see my available credit amount?

Your print credit status will be emailed to you quarterly. If you have immediate questions about your print credits, please contact nadealermarketing@jcb.com

Where do I enter my print credits, to reduce the cost of my brochure order?

To redeem your print credits, please submit a co-op form to nadealermarketing@jcb.com. Your credit will appear on your statement from JCB.

I'm having problems logging in for the first time. How do I log in properly?

Click here to complete a New User Account Request Form. You will receive a confirmation email within 48 hours, with your login details.

How do I update my account information, such as my email address or dealer account number?

To update your account information, you will first need to log in. After logging in, select Your Account from the top menu and then select Your Profile. You can change your account information by selecting the Edit button at the bottom of the screen and proceeding with the changes.

When will I receive my order?

Brochures ordered through this system are printed upon receipt of your order (we do not carry stock) and will ship within 3-4 business days of your order date. Depending on your location, shipping will typically take another 3-6 business days. For urgent orders, an expedited shipping option is available during the checkout process.

I have added items to my cart but cannot find how to check out.

After you have added items to your cart and are ready to check out, please click on the shopping cart, which will take you to the start of the checkout process.

How do I cancel an order?

Unfortunately, submitted orders cannot be canceled. This site automatically processes an order the moment it is placed.

Can I return my order?

It is not possible to return printed brochures unless the product was shipped due to an error by JCB Inc. or the vendor that provides this print-on-demand brochure portal.

How can I find the status of my order?

To find the status of an order or to view your order history, click on Order Search at the top of the page. You will need to provide your order number and email address to view past orders. To view more details about an order, click on the order number. To view the shipping status, click on the tracking number to go directly to the shipper’s status site.

Can I split my order to deliver to multiple locations?

At this time, an order can only be delivered to a single ship-to address. You will need to place separate orders for separate ship-to locations.

I would like to view the brochure but not purchase one. Is this option available?

Digital versions of brochures are available for viewing and download via relevant product pages on https://www.jcb.com/ or via the JCB Hub.

I received an error message on the screen. What should I do?

Email the error message text to JCB_Support@elandersamericas.com.

Who can I contact when I can’t find the brochure I need?

If you are unable to locate a brochure, please email nadealermarketing@jcb.com.

Can I order overprinting, to have my dealership contact details printed on brochures?

Currently we are not able to offer printing of dealer details on JCB brochures. We are looking to add this as an option in the future.

Can I get a rush shipment?

Brochures are printed upon receipt of your order and will typically ship within 3-4 business days of your order date, and, depending on your location, shipping will typically take another 3-6 business days. For urgent orders, an expedited shipping option is available during the checkout process. If you need your order to be printed and shipped sooner, email nadealermarketing@jcb.com to see if your request is possible.

Are translations available?

In addition to English, some JCB products brochures are currently translated to French-Canadian, and more will be added over time. Available translations are shown on this brochure ordering portal. If you don’t see a translation that you need, please email nadealermarketing@jcb.com.

Who can I call for help?

For technical assistance with the Brochure Ordering Portal, email JCB_Support@elandersamericas.com. For information about the available brochures, email nadealermarketing@Jcb.com.

How can I ask a question that's not answered here?

Email nadealermarketing@jcb.com for answers to questions not addressed here.